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Content Suitability: Customers may post Product Reviews as long as the content is not illegal, obscene, defamatory, inappropriate or otherwise injurious to third parties or objectionable. Marv Golden Pilot Supplies retains sole authority to deem the content of Product Reviews to be suitable or not.
Who may Post: Only customer who have purchased the product being reviewed from Marv Golden Pilot Supplies may post product reviews. This is essential since we may need to contact you for clarification or verification purposes.
Product Review Guidelines: When writing a product review, please follow these guidelines:
- Focus solely on the product you are reviewing, and/or your actual experience using that product.
- Remember that the purpose of submitting a product review is to provide insight for other customers who are considering purchasing the product.
- Provide specific details about what you did and didn't like about the product.
- The review should not address customer service, shipping or purchase matters. Please contact Customer Service directly for questions/comments regarding these matters.
Reviews will be posted within 3 Business days unless otherwise deemed inappropriate for posting. If a product review is not posted after that time, it may have violated one of the guidelines above and therefore did not get approved. Following the guidelines on this page will ensure your product review is posted.
You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a Product Review.
We reserve the right not to post a product review if it contains any of the following:
- Any information not related to the actual merchandise
- Any information deemed inappropriate or not relevant to the review
- Obscenities, defamatory language, or other language not suitable for a public forum
- Prices, advertisements, “spam” content, or references to other products, offers, websites, or competitors
- Email addresses, phone numbers, links to websites, physical addresses, website addresses, URLS, IP addresses, or other forms of contact information
- Critical or spiteful comments about other product reviews posted on the page or their authors
Product reviews will not be posted if the reviewer does not have experience using the product. Product reviews must meet all internal guidelines and be written in English.
As stated above, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other Customer Service issues, please do not submit this information though our product review system. Our customer service associates will not see it if you submit it using the product review system. Instead, please contact Customer Service directly at firstname.lastname@example.org.
By submitting a Product Review, you grant Marv Golden Pilot Supplies and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, quote from, distribute, and display such content throughout the world in any media.
Negative Product Reviews: At Marv Golden Pilot Supplies, Customer Service is paramount. If you have negative comments or experiences regarding any of the products that we sell, we feel it is crucial to give the Manufacturer of that product a chance to respond to and/or address your issue.
Therefore, rather than simply post a negative review (so deemed at our discretion) we will submit it to an appropriate Manufacturer Representative to give that Manufacturer a chance to address your issue. After an appropriate resolution period, Marv Golden Pilot Supplies will post your review, along with a Manufacturer Response, and, if appropriate, your response to the Manufacturer’s actions.