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eBook Technical FAQs

Technical Support Issues? Download Issues? License Issues?

Please contact us if you have any technical, license, download or order problems. You may reach us at techsupport@actechbooks.com or by phone at 970-726-5111. Why are some eBooks secure? In order to prevent file sharing and unauthorized usage, some publishers require their eBooks be protected with a Digital rights Management system (DRM). For those books that are secured, consider it a condition of sale from the publisher. The book would not be available in digital format if it were not for this system.

How do I know if my eBook is secure?

The product description of each eBook in our catalog states whether that book is secured and which publisher restrictions apply.

What are unsecure eBooks?

Unsecure eBooks are Adobe .pdf files and can be supported on many different platforms. Most hand-held devices (Kindle, iPad, Nook, etc.) have an eBook reader installed that supports .pdf files. You can also download free Adobe Digital Editions software or free Adobe Reader software to read your eBook on your PC or Macintosh. Unsecured eBooks are still copyrighted. Each eBook purchased is licensed for one customer at a time and may not legally be shared with other users.

What are secure eBooks?

Secure eBooks are pdf or ePub files protected with Adobe eBook Digital Rights Managment (DRM), which is the industry standard eBook security platform used across a wide variety of booksellers and public libraries. Secure eBooks are restricted for use on up to 6 devices and 6 tethered devices, including Windows PCs, Macs, iPad, iPhone, iPod Touch, Kindle Fire, Android readers with Android 2.2, 2.3, 3.1 and beyond operating systems, and Android readers and other mobile devices including the Barnes & Noble Nook Color.

Some secure eBooks (depending on the publisher’s requirements) are further restricted to not allow printing or the use of copy/paste functions. These restrictions, if they exist, will be noted on the description page of each eBook.

Before downloading a secure eBook, you must install and authorize the free Adobe Digital Editions on your PC or Macintosh. Your eBook will then open on your device on which your personalized copy of Digital Editions exists. Please remember that there is no way to increase your device limit, so use your downloads wisely and ensure that you have installed and authorized Adobe Digital Editions on your machine prior to clicking the eBook download link.

Can I return my eBook if I am unhappy with the product?

If you do not like it, or it is not what you are looking for, your eBook may be returned for a refund within 30 days of purchase. If your dislike of the eProduct is due to technical issues, we do ask that you allow us to help you troubleshoot to solve the issue before we process the return. Also note that with secure eBooks, a 7% license fee from Adobe Systems is included in it the purchase price. Because that license is not cancelable, your total refund will be 93% of the eBook’s price.

Can't install Adobe Digital Editions? Other Technical Support Issues?

Please contact us if you have any technical, license, download or order problems. You may reach us at techsupport@actechbooks.com or by phone at 970-726-5111.

Can I read my eBook when not connected to the internet?

Yes. Unsecure eBooks can be read offline as soon as you download the eBook file. For secure eBooks, once the eBook is downloaded and the device is authorized with Adobe Digital Editions, you can open your books anywhere, anytime.

Can I change my allowed computers?

Unfortunately, no. There is NO WAY to issue additional downloads, so please make sure you follow the instructions before downloading your eBooks. You are allowed 6 computers and 6 tethered devices authorized to your personal Digital Editions. There is no way to add additional licenses, so please be careful when downloading your eBooks.

Can I purchase secured eBooks for others?

Yes, BUT remember that the first time the eBook is downloaded and authorized with an Adobe ID in Adobe Digital Editions, it belongs to that user. You cannot switch users after the eBook has been opened the first time.

Please make sure that before you click the eBook download link, Adobe Digital Editions is installed on that computer and authorized by the correct user. We cannot reassign eBooks due to the nature of the software.

Can I network eBooks or put them in a shared system?

Unfortunately no, secure eBooks cannot be accessed via a network.

I can't find the bookmarks (Table of Contents)?

All eBooks are bookmarked so that you can navigate the eBook by chapter and/or subject. The bookmarks should automatically open, however, if they do not automatically appear on the sidebar of:

  • Adobe Reader, go to View->Navigation Panels->Bookmarks
  • Adobe Digital Editions, click the arrow next to Reading and click on show navigation pane.

Technical Support Issues? Download Issues? License Issues?

Please contact us if you have any technical, license, download or order problems. You may reach us at techsupport@actechbooks.com or by phone at 970-726-5111.


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